You see the end product but we’re bringing you closer to the people behind it !
As one of our most successful partners to date, we sat down with BluGrass’s co-founder Hasan Alameddine to gain firsthand insight on the things they do and the types of human capital profiles that drive their success.
Hasan has been in the IT industry for nine years with an education in Computer Science from the Lebanese American University in Beirut. He started as a CRM developer and was specialized in Microsoft products after he got his certification as a Microsoft Developer.
Hasan’s first enterprise experience in the UAE was as a CRM consultant in EMITAC, where he met Tony Alam and decided to jointly establish BluGrass.
Since its inception 4 years ago, BluGrass has grown to a team of 40 IT professionals with 32 customer success stories under their belt and 80M dirhams in revenue from managed services. Their primary market is the government sector with some focus on semi-government and private entities.
They first started providing hardware maintenance services but identified a gap in the market and quickly shifted their business model to that of a whole managed services provider where they do consultation, implementation, support, and resource allocation pertaining to specific projects.
What sets them apart from other service
providers in their field is their consultation phase. Rather than going straight into implementation based on a customer’s request, they allocation a major portion of the project to perform a full consultation that involves a gap analysis report.
This is to be able to identify all aspects in a customer’s current state, their desired state, and the required transition phase, and thus defining every parameter of the project to ensure complete visibility. After that phase has governed the customer’s approval, they will move into the implementation phase with full management and support from their side.
Since joining the Exceeders platform 2 years ago, they have been able to close 2 major deals in managed services.
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Success story
Recently, BluGrass signed a 5-year contract for a managed services project with a government-based investment company in the UAE. This entity collectively encompasses 6 other government agencies and an employee count that rakes up to 2000+.
The project entails managing the customer’s whole IT systems from bare infrastructure (servers, storage, networking) and security to infra applications (underlaying windows applications ) and high-level business applications (ERP, CRM).
